How to reach us
Email: support@mattlyapp.com
Contact form: right here on this page
In the app and on the website you also find "Send feedback" in the settings.
We usually reply within two business days, in German or English. We do not offer contact by phone.
Cancel a subscription
Bought in the app: cancel in your Apple Account settings under Subscriptions.
Bought on the website: use the cancellation button "Cancel contracts here" at https://mattlyapp.com/kuendigen (also without signing in), the settings under "Cancel subscription" or send us an email.
Withdrawal and refunds
Bought on the website: use the withdrawal function "Withdraw from contract" at https://mattlyapp.com/widerrufen or send us an email. The withdrawal policy has all details.
Bought in the app: request refunds from Apple at reportaproblem.apple.com.
Invoices for website purchases are in the settings under "Manage subscription".
Privacy and account
Access, rectification, erasure and other privacy requests: support@mattlyapp.com. You delete your account yourself in the app or on the website under Settings, "Delete account". A website subscription ends automatically; cancel an App Store subscription yourself in your Apple Account.
Reports and fair play
Report players, chat messages and direct messages directly in the game, in the chat or on the profile. You can also report unlawful content by email. We review every report.
Postal address
Omid Efazat, Gartenfelder Str. 52, 13599 Berlin, Germany